Terms & Conditions – Strategy Intensive Programme
Effective Date: Upon enrolment
1. Scope of Services
The Coach (Rosie, Shape Socials) agrees to provide the Client (Ella May) with the following services as part of the Strategy Intensive Programme:
Vision Planning VIP Day – a full-day immersive strategy session to map out business goals, offers, branding, and marketing.
Bi-Weekly 60-Minute Mentoring Sessions – ongoing strategy, guidance, and accountability.
Slack Support – Monday through Thursday, for questions, feedback, and guidance between calls.
Monthly Asset Reviews – review of content, sales pages, funnels, email sequences, and other materials to ensure implementation of strategy.
1.1 Programme Access
Sessions and support will be provided according to the schedule agreed at the start of the programme. Any changes will be communicated in advance.
1.2 Client Responsibilities
The Client is responsible for checking their email, Slack messages, or other communications regularly to stay updated on session times, materials, and programme information.
The Client must provide accurate and complete information as requested by the Coach to ensure effective delivery of services.
2. Payments
2.1 Payment Terms
The Client shall pay the full amount due for the 3-Month Strategy Intensive (£2,497) at the time of enrolment, or may choose the payment plan option of 3 × £900.
2.2 Continuation Option
Following the initial 3 months, the Client may continue for an additional 3 months at £600 per month, covering ongoing calls, Slack support, and asset review.
2.3 Late Payments
Payments not received within 7 days of the due date may result in cessation of services until the account is current.
A late fee of 8% of the unpaid amount will apply for overdue payments.
3. Rescheduling / Refunds
3.1 Client Responsibility
The Client understands that sessions are scheduled in advance and must ensure they attend. Missed sessions due to Client unavailability cannot be rescheduled.
No refunds are available once the Client has committed to the programme and made payment.
3.2 Coach Cancellations
If the Coach must cancel or reschedule a session, the Coach will notify the Client promptly and offer an alternative session.
If cancellations occur due to unforeseen events beyond the Coach’s control (acts of God, extreme weather, illness), the Coach will refund the Client for any affected sessions.
4. Termination / Cancellation
Either Party may terminate this Agreement with written notice.
For the initial 3-month programme, the Client is responsible for payment in full for the 3-month period.
For the continuation option, the Client agrees to pay for any month in which services were delivered prior to cancellation.
No refunds will be issued for early termination.
5. Liability / Waiver / Independent Contractor
5.1 Liability
The Client agrees that all services are educational, advisory, and supportive in nature.
The Client releases the Coach from any liability for outcomes, results, or actions taken by the Client during or after the programme.
5.2 Waiver
A waiver of any breach or failure to enforce any part of this Agreement does not waive the right to enforce all terms in the future.
5.3 Independent Contractor
The Coach is an independent contractor and is solely responsible for all taxes and obligations arising from compensation.
The Client will not withhold or pay any taxes on behalf of the Coach.
6. Confidentiality
Any Confidential Information shared during the programme, VIP Day, sessions, or via Slack is private, proprietary, and may not be shared or used outside the programme.
Confidential Information includes, but is not limited to, business strategies, offers, marketing plans, client lists, financial information, and intellectual property.
The Coach will only use Confidential Information for the purpose of delivering the Strategy Intensive programme.
Neither Party will disclose or use any Confidential Information for personal gain or third-party benefit without prior written consent.
7. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.